AI Customer Support Agent
Always-on support that learns and escalates
Build a support agent that answers questions from your knowledge base, remembers customer context, and knows when to hand off to a human.
Value: 24/7 coverage, consistent answers from your docs, seamless human handoff
How it works
1
Upload your documentation
Add product docs, FAQs, and support articles to the knowledge base. Your agent indexes and searches them automatically.
2
Connect your channels
Link Telegram, Discord, Slack, or embed web chat. Your agent responds in real time across all connected channels.
3
Define escalation rules
Set conditions for when your agent should hand off to a human. Sentiment, keywords, or explicit requests trigger escalation.
4
Deploy and monitor
Watch conversations in real time. Review what your agent learns. Refine the knowledge base as gaps emerge.
Capabilities used
Example: Escalation function
// escalate.ts — hand off to human support
import { defineHandler } from '@fold-run/runtime'
export default defineHandler(async (fold) => {
const { conversation_id, reason } = await fold.body<{ conversation_id: string; reason: string }>();
// Notify your support team
await notifySlack({ conversation_id, reason });
return fold.json({ escalated: true });
});
Start building
Free tier. No credit card. Deploy your first function in minutes.
Get Started